Telecommunications Relay Service

Address

445 12th Street SW
Federal Communication Commission
Washington, DC 20554

711

http://www.fcc.gov/guides/telecommunications-relay-service-trs

Date of Official Change:

September 18, 2014

AKA:

711 / 7-1-1

Description:

Telecommunications Relay Service (TRS) is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers !€“ generally telephone companies !€“ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user.

MAKING TRS CALLS
If you want to call someone using TRS, use your TTY, or dial 711 on your telephone, and you will automatically be connected to a TRS operator. If you're a TRS user traveling out of state and want to make a call, there is no longer a need to learn the state's TRS provider's telephone number. Just dial 711. It's fast, functional and FREE.
The 711 code is not just for use by persons with disabilities. Both voice and TRS users can initieate a call from any telephone, anywhere in the United States, without having to remember and dial a seven or ten-digit access number. For persons who have been using TRS for years, the convenience of dialing three digits is obvious. 711 dialing access does not work for VIDEO RELAY SERVICE (VRS) or INTERNET PROTOCOL (IP) Relay calls, because such calls are initiated through the Internet. Hearing persons initiating a VRS or IP Relay call may do so by calling a provider's 800 number.
The Federal Communications Commission (FCC) has adopted use of the 711 dialing code for access to Telecommunications Relay Services (TRS). TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities.

LOUISIANA - TRS Provider - Hamilton Relay

Address: 9107 Bluebonnet Centre Blvd., Baton Rouge, LA 70809
Customer Service #'s: 1-888-699-6869(V/T)
Access #'s:
1-800-846-5277(T)
1-800-947-5277(V)
1-888-550-5277(ASCII)
1-888-272-5530(STS)
1-800-737-1813(Spanish)

Hours:

24/7

Intake Process:

None

Program Fees:

FREE

Languages:

English, Spanish

Eligibility:

Deaf, hard of hearing, hearing impaired, and individuals with other disabilities who need assistance with the FCC concerning Telecommunications Relay Service

Handicap Accessible?

No

Is Shelter?

No

Related Resource

Date of Official Change:

September 18, 2014

Volunteer Opportunities:

Agency does not utilize volunteers in our area

Address Listings

Physical (Primary)

445 12th Street SW
Federal Communication Commission
Washington, DC 20554

Contacts

Available Staff

Primary Contact

Ruth Milkman

Chief of Staff

Tom Wheeler

Commissioner Chairman

tom.wheeler@fcc.gov

Phone Numbers

Main Number

711

Fax

(866) 418-0232

FCC Information

(888) 225-5322

FCC - TTY

(888) 835-5322

Legal Status:

Federal

Geography Served

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