Service Tree

The Service Tree lists all services in "branched" groups, starting with the very general and moving to the very specific. Click on the name of any group name to see the sub-groups available within it. Click on a service code to see its details and the providers who offer that service.

Customs Assistance

Organizations that provide information and assistance regarding the duty that people are required to pay on merchandise that has been brought into the country from abroad.

Emergency Road Service

Programs that arrange for the dispatch of a tow truck to assist motorists whose vehicles have become disabled on roads or highways because their car has stalled, they have a flat tire, are out of gas or are locked out of their cars. Services may include towing, tire changes, jump starts, lockout assistance (key breaks in the ignition, broken keys in the door or trunk, lost keys or keys locked in the car) and emergency fuel and water delivery.

Foreign Visitor Assistance

Programs that have been established for the express purpose of assisting tourists from other countries who have encountered difficulty and who may have language barriers or other problems that make it hard for them to access needed services through direct channels.

Tourist Information

Tourist bureaus, information centers and other community organizations that make available information about local points of interest, cultural events, recreational activities, hotels, restaurants, medical and dental services and other community resources.

Transportation System Orientation Programs

Programs that provide training which introduces new riders, commuters and other residents to the transportation options that are available in their community and teaches them to use the system effectively. Participants learn the basic components of the public transit system and other transportation options (e.g., bicycles, carpools and vanpools); the location of park and ride or park and pool lots, bus stops, train stations, ferry terminals and other facilities; and basic travel skills such as how to read a bus schedule, find the bus closest to work/home, participate in a car/van pool and plan a commute using the system. Instruction may be provided on an individual or group basis and may involve field training in which the individual is accompanied by a customer service representative. The objective of the training is to encourage use of the public transportation by building rider confidence and comfort with the system.

Travel Directions/Trip Planning

Programs that provide route information and other details needed for local or regional travel. Services may include driving or cycling directions; information about transportation options; help in choosing the mode of transportation that best fits a particular trip or schedule; and/or personalized assistance in planning a one-time trip or a new commute including transit routes for available bus, train, subway and ferry services, with time and connection details, and needed maps and schedules.