Service Tree

The Service Tree lists all services in "branched" groups, starting with the very general and moving to the very specific. Click on the name of any group name to see the sub-groups available within it. Click on a service code to see its details and the providers who offer that service.

Personal Care Agency Complaints

Taxonomy Code: DD-1500.6980

Programs that accept and, where possible, attempt to resolve complaints regarding agencies that offer the services of paraprofessional aides who provide assistance with personal hygiene (bathing, grooming and mouth care), clothing care, ambulation, seating, toileting, housekeeping (changing bed linens or other chores that are essential to the individual's health and comfort), food preparation and nutritional and environmental support for recently discharged hospital patients, elderly people and people with disabilities in their own homes or other settings. Typical complaints include confusion in communication when multiple caregivers are assigned to the same person, caregivers who are not punctual, inconsistent quality of care, lack of caregiver training, excessive amounts of time spent on the phone, payment issues and not being informed when a caregiver is ill.

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You might also be interested in:

Home Care/Hospice Associations (TN-2900)

Personal Care (PH-3300.6500)

Home Health Aide Services (LT-2800.3000)

Health Facility Licensing (DF-4500.2000-300)